http://www.dailygood.org/story/436/what-to-do-when-you-ve-made-someone-angry-peter-bregman/

intention vs. consequences

Decent article. While it generally speaks truth, the eventual answer just seems to suggest all of us to be politically correct individuals. Above all, I think understanding should be the basis of everything. Understanding, the other person's situation; more importantly their character or personality. To react to each and every other person differently. No, it is not being hypocritical, but acknowledging the fact that different people want different things. Even in reconciliation, or be it just to maintain a friendship.

Ha. Looking at the last sentence. Joke's on me.

Cheers.